Overall Purpose of Role:

Directly responsible for quoting prices and offering up to date, accurate information to clients wishing to trade

Main Activities and Responsibilities

• To service clients with regards to their trading needs
• To update market information on the EF trading Platform
• Company Dealing System Maintenance
• To assist clients with queries regarding trading
• Internal services: To provide market information to sales and other colleagues

Additional Requirements

• Languages

Other Features of Job (travel, hours of work, working conditions etc):

• Work on shifts, Role of Trust
• On call as and when required
• Location: Limassol, Cyprus

Education, Qualifications and Training

Essential:

• BSc degree in Finance or Economics (related experience could overcome the need for this)

Experience

Essential:

• At least 2 years experience in a financial organization

Work Based Competencies

Essential:

• Excellent numerical/mathematical abilities
• Excellent oral and written communication skills
• Excellent computer skills
• Must be able to adopt sales techniques (previous sales experience is desirable)
• Very good analytical skills

Behavioural Competencies

Essential:

• Very Good communicator
• Detail focused and thorough
• Energetic and Flexible
• Punctual
• Driven and confident
• Works well under pressure
• Good Influencing skills
• Good team player
• Task focused in an open plan environment

Overall Purpose of Role:

Overall responsible for providing administrative support within the CRM (Customer Relations Management) team, pertaining to clients and client leads.

Main Activities and Responsibilities

• To update and confirm client contact details on an ongoing basis resulting in an accurate client database
• Lead registration through various sources
• General Lead & Client approach
• Responsible for sending introductory communication to leads and clients
• Structured periodic communication (e-mail, phone call) to leads and clients ensuring continues contact and good customer service.
• Ongoing promotional activity (e-mail, phone call) regarding special offers for either active or non active clients
• Various other duties as and when required

Education, Qualifications and Training

Essential:

• Associate Diploma/ HND or equivalent (Business, Finance, Economics or other relevant)
• Excellent Computer training - Microsoft Office (Intermediate Level)
• Languages: English

Experience

Essential:

• 1-2 year experience in an office environment preferably with customer focus elements

Work Based Competencies

Essential:

• Excellent administrative & organizational skills
• Very good prioritization skills
• Customer service
• Excellent Communication skills, (over the phone, one on one and in writing)
• Computer literate

Behavioural Competencies

Essential:

• Excellent communicator
• Team Player
• Accurate and task focused
• Independent and Driven
• Flexible
• Works well under pressure